Date : 2 & 3 June 2015, Tues & Wed | 13 & 14 June 2015, WEEKEND
Time : 9.00am – 5.30pm
Venue : LG-8-6, Menara Mutiara Bangsar,Jalan Liku, Off Jalan Riong, 59100 Kuala Lumpur
Inquiries: Ms. Lay Kun LIM | firstname.lastname@example.org | 017-986 7666
If you can’t describe what you are doing as a process, you don’t know what you’re doing, W. Edwards Deming
This reflects the reality of individual and organizations who attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance. ITIL 2011 is an approach in capturing these processes as well as applying potentially new processes and IT based on CUSTOMER-CENTRIC model.
This certificate course is the ideal starting point for any person or organisation needing to find out about ITIL 2011, the world best practice in IT Service Management.
Whether you are managing day-to-day IT services, or establishing and refining existing processes, this course provides IT Managers and Practitioners with a practical understanding of IT Service Management, the underpinning core ITIL 2011 Service Delivery and Service Support Processes and implementation guidance.